Novero Loyalty

Restaurant loyalty software

Choose a loyalty format guests will use and a checkout flow your staff can run. Novero helps you scope both and set up the program.

Discuss your setup

Start with two decisions

  1. What do guests carry?
  2. How does checkout work?
See starting prices

Give guests
a way to join

A branded app suits a richer membership program. A Wallet stamp card suits a short signup and a simple offer.

The live Balance app showing membership and a points balance

Branded mobile app

Your name and visual identity in a dedicated restaurant loyalty app. Guests create an account, access their membership code and see points, rewards and progress in one place.

Good fit: a restaurant with several reward options or a membership experience worth installing.

See the Balance Brunch & Bakery app 

Brunch club

5 of 8 stamps

Earn a coffee after 8 qualifying visits

Illustrative Wallet stamp card

Wallet stamp card

Guests join on the web and save a pass in Apple Wallet or Google Wallet where supported. A qualifying purchase earns a stamp, and the card shows progress toward the reward.

Good fit: a café, bakery or restaurant that wants a simple repeat-visit offer. Wallet platform support and the issuance flow are confirmed during scoping.

Compare an app and a Wallet card 

Fit the checkout

Either guest format can be considered with either checkout approach. We confirm feasibility and the staff workflow for each location.

POS integration

Staff identify the member during checkout. A supported integration uses the transaction data your POS makes available to apply the agreed points or reward rules.

We check the provider, version, permissions and transaction events before quoting. Ask to see a purchase, a refund and a reward redemption in the proposed workflow.

Staff QR scanning

Staff scan a member QR code on an approved device and confirm an eligible purchase or redemption. The sale is still recorded in your usual till.

We agree which staff can confirm or reverse a reward, what gets logged and what to do if a device is offline. Staff handle any loyalty adjustments when a sale is refunded.

Read the POS and staff-scanning checklist 

Set the rewards

Choose a few rules guests understand and staff can explain. Available options depend on the format and scope you agree with Novero.

Reward visits or spend
Visit stamps, spend-based points or cashback rules. Give guests a clear threshold and a reward with a known cost.
Make the next visit timely
Plan a welcome, birthday, referral or win-back offer. A bonus period, milestone or tier can give regulars a different reason to return.
Reach members who opt in
Share news, coupons or campaign updates in the app. Where included, push notifications reach guests who enable them.

See restaurant loyalty program examples 

From scope
to service

Restaurant loyalty program software needs a clear offer and a checkout routine. We agree on the work involved before you launch.

  1. Design the offer

    Agree on qualifying purchases, reward cost, redemption rules and participating locations. You approve the terms guests will see.

  2. Set up and train

    Configure the agreed app or Wallet card, test the checkout flow and train staff on earning, redemption and exceptions.

  3. Review and adjust

    Where included in the agreement, Novero reviews available program activity, recommends changes and implements the ones you approve.

What it costs

Start with a visit card or scope a full branded app. Each plan has a one-time setup fee and a monthly service fee.

Prices exclude VAT and are subject to scope and POS compatibility. Plans run on a 12-month agreement, with two months free for annual prepayment. There’s no automatic fee per loyalty member. Additional development and integrations are quoted separately.

See the published Novero Loyalty plans 

Before you decide

Can each location use the same program?
We can assess a shared program. Confirm which locations participate, which POS each uses and whether a reward earned at one can be redeemed at another.
Can I start with staff scanning?
Yes. A visit card with staff scanning can be scoped without a direct POS link. If your checkout changes later, we can assess a connection against the new setup.
Who owns our app listing and program data?
We set out app store account ownership, admin access and export terms in the proposal so you can review them before committing.
How should I compare loyalty software for restaurants?
Ask vendors to show guest signup, staff checkout and a refund using the format you plan to run. Then ask what support is included after launch.
Where can I see a live example?
Visit the Balance walkthrough for a published branded app with a POS integration.

Find your starting point

Tell us which venues and till systems you use. We’ll discuss a guest format, a checkout flow and the scope you need to make the program practical.

Talk to Novero